Reference

What You Agree To When You Use jilikkvip

These terms set out the rules that apply to your jilikkvip account — from how you register and fund your wallet to how withdrawals are processed to GCash, Maya, or InstaPay.

Account eligibility rulesWallet and payment termsGCash, Maya, InstaPay scopeAccount suspension conditionsGoverning jurisdiction clause
jilikkvip What You Agree To When You Use jilikkvip
TERMS CONTACT PATHS

Where to Send Your Terms Questions

If any clause is unclear or you believe a term has been applied incorrectly to your account, reach out through one of the channels below. We aim to respond to terms-related queries as a priority, especially where an account action — such as a hold on a GCash or Maya withdrawal — is involved. Have your account ID ready when you contact us.

Live Chat Start a live chat session from any page inside your account. Describe the specific clause or account action you are questioning and include your account ID.
Email Support Send a detailed message to our support address for written records. Useful when a terms dispute involves a transaction history or a GCash withdrawal review.
In-Account Help Centre Open the Help section inside your account dashboard to find clause references and submit a formal query about how a specific term was applied to your account.
HOW WE HANDLE THIS

How jilikkvip Manages Policy Obligations

Our terms are not a formality — they define the operating rules we hold ourselves to as much as they set expectations for you. Every section below reflects a real process running behind your account, from how we handle a flagged transaction to how you can request changes to stored account data.

Data Retention

We keep account and transaction records for the period required under applicable law. You may request a summary of the data we hold on your account by contacting support in writing.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, lock your account immediately from the security settings page.

Policy Update Process

When terms change, a notice appears inside your account dashboard before the update takes effect. You can review the revised clauses and, if you disagree, close your account before the changes bind you.

Requesting Changes

To update personal details such as your registered mobile number or linked e-wallet, submit a request through live chat with a valid ID. We verify every change before it takes effect on your account.

Common Questions About Our Terms

These are the questions we hear most often when players in the Philippines want to understand their rights and obligations under our terms. If your question is not listed here, contact support through live chat or the in-account Help Centre.

No. Acceptance happens once when you create your account. You only need to re-confirm acceptance if we issue a material update to the terms and post a notice in your dashboard.

No. The GCash or Maya account you use for deposits and withdrawals must be registered in your own name and match the details on your jilikkvip account. Mismatched names may trigger a withdrawal hold.

If a suspension is temporary and no breach is confirmed, your balance remains intact. If a breach is confirmed after review, the specific clause that applies to forfeiture will be communicated to you in writing.

Send a written request through email support or the in-account Help Centre. Include your account ID. We will collate the relevant records and respond within the period set by applicable law.

No. These terms permit one account per person. Duplicate accounts are a breach and may result in review of all associated balances and closure of the additional accounts without prior notice.

The same jilikkvip account terms apply regardless of whether you withdraw via GCash, Maya, or InstaPay. InstaPay's own platform rules also apply on their side of the transaction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.